Being upfront about additional fees
Additional fees that may apply
A note on moving appliances
- • For subscriptions less than 4 months - Whybuy has a minimum spend of $150 for the first appliance, and then $50 for each appliance thereafter. The minimum spend does not include any optional delivery charges, and has a $50 stairs surcharge for any appliances delivered upstairs where there is no elevator access. This is to cover our fixed costs, like cleaning, delivery and collection. As well, the most likely time for our appliances to be damaged, is by us, in transit. For example lets say you have subscribed to a silver membership at $40, a washer at $12, and a dryer at $8 every 4 weeks, and the appliances are being delivered to a 10th floor apartment with elevator access. Every 4 weeks your total would be $60. There is no stairs surcharge. Your minimum spend would be $200. So if you cancel at 4 weeks you will be billed an additional $140. At 8 weeks $80. At 12 weeks $20. At 16 weeks there would be no additional payment to make.
- • If you fall 21 days behind in your payments, a 20% late fee may be applied per outstanding invoice.
- • An order that is more than 60 days overdue may have an additional 10% late fee applied.
- • We need one weeks notice to collect appliances when you decide you no longer want them. If you leave it to the last minute and need them moved urgently, a $100 fee will apply.
Please also do not move your appliances. We are happy to do it with a week or mores notice. It’s part of the service you are paying for. You are very likely to damage them, and there are procedures to be followed after moving them – in particular fridges are easily dented and can be damaged if turned on too early, and washing machines can flood, damaging their main bearing, and your property, if the correct procedure is not followed.
Delivery and Stairs
We offer free shipping on all our orders, but we need to rap about stairs before proceeding.
On the checkout page, you will be asked whether there are no stairs, stairs and you can help, or stairs and you cannot help. If you opt in to helping us get the appliance up any stairs we can have it brought out on our normal schedule. If there are stairs and you cannot help, your delivery may be delayed up to 5 business days, and we will not have much flexibility in the day or time window we can give you. We bundle all our stairs orders into one day and send our driver out with a helper. If you want faster delivery we offer a paid express option – I have stairs, I can’t help, I want it fast - for $50 GST inc.
What do we mean by help?
We don’t expect you to be a body builder and you don’t need to be. We will take the appliance(s) up on our trolley, but you will give the appliance little pushes to assist our driver to get it up each step. It’s not a very hard job, and most healthy people can do it. It’s not suitable if you are prone to injury. Sometimes though we can’t take the appliances up on the trolley, and they need to be carried. Most often this happens when the landings are too short or obstructed, or there are winder or spiral stairs.
If the appliances need to be carried up the stairs we can review the situation at the time and make a decision together about whether we can carry the appliances up, or if we should organise redelivery for another day and come back better organised. You won’t be charged for redelivery.
If you do decide to help please review our terms and conditions – we waive liability in the event you are injured.
Your first order is subject to a credit check with Illion Australia and/or Equifax Australia, after you have paid for your order. We can perform the credit check before you pay your order - by request - but it may take up to 1 business day. If you prefer we do the credit check before payment, continue with this process until you reach a page labelled checkout, which will ask for your credit or debit card details. Once here, call us on (03) 8640 0916, state you are requesting a credit check, and provide your full name and delivery suburb so we can match it against the details provided.
If you have paid and you fail our credit check we will issue a full refund to your account within 1 business day. As a general rule, you are unlikely to fail our credit check unless you have defaults listed against you. Do you have trouble getting a phone plan or utilities provider? If you don’t have trouble you’re unlikely to fail our check. Most people with bad credit are fully aware they have bad credit.